Delete your BSP Bot data

If you messaged a business

To stop a business sending you proactive messages, reply STOP in the chat.

To have your messages and your phone number deleted, ask the business, or email us at info@xeitotech.com with the business's name and the phone number you used. We may ask you to confirm that the number is yours. Then:

• Your messages stop being used at once, and your phone number is erased, so they can no longer be linked to you.
• They are erased for good within 30 days, and the last backup that holds them is deleted 14 days later.
• The assistant ignores messages from that number from then on. To talk to the business through it again, ask the business.

If your business uses BSP Bot

To close your account and delete your workspace, email info@xeitotech.com from an address on the account. To delete a single customer's data, send us their phone number. Then:

• We delete your conversations, documents, and connected accounts with their credentials, and your staff's access.
• We keep a record, without any message text, of when your conversations took place and of opt-out and consent decisions, and your billing records, which Dutch law requires us to keep for seven years.
• Backups that still hold your data are deleted within 14 days.

If you connected through Facebook or WhatsApp

Removing BSP Bot in your Facebook or WhatsApp settings stops it receiving new messages, but does not delete what it already holds. Use the steps above for that.